Purchased items are sent thoroughly padded, braced and wrapped to avoid any damage during shipping. This being reality however, even the best packaging service can mess up. We fully insure the package to the extent that if there is a repair needed, the return shipping is covered by The Articulate Reptile. The only thing that we will need is photographic evidence of the damage to begin insurance claims with the shipping service and we will gladly repair and re-ship the item back to you.